Refund policy

Last updated: October 4, 2026

Hi — thanks for shopping with The Limited Edition T-Shirt Society. We're a small Colorado studio (a dba of Graphic Edge Studios, LLC). We're a team of creative humans who design limited drops. Every shirt is made to order: once you place an order, our print partner Printful prints and ships it. Nothing sits in a warehouse waiting for you. That means we handle returns differently from a store that keeps stock on the shelf. Here's the honest version of how we take care of you.

The short version

  • We don't take returns or exchanges for change of mind, ordering the wrong size or color, or buyer's remorse. Please check the size chart and product details before you order.
  • If the problem is on our end, we'll fix it. That covers a defect, a misprint, damage in transit, or the wrong item. You'll get a free replacement or a refund.
  • Email us within 30 days of delivery at customerservice@tletss.com. Include your order number and photos.

What's covered

We'll replace your item for free (a reprint) or refund it if:

  • It's defective. For example, a flaw in the garment like a hole or a bad seam, or a printing problem like peeling, cracking, or smudged ink when it arrives.
  • It's misprinted. The wrong design, a design clearly in the wrong spot, or colors that are clearly wrong. Small color and placement differences are normal for print-on-demand and aren't misprints (see "Colors and print placement" below).
  • It arrived damaged.
  • You got the wrong item. A different design, size, or color than the one on your order confirmation.
  • Your package was lost in transit. Tracking stopped updating and the package never arrived. See our Shipping Policy for details. For lost packages, the 30 days start from the estimated delivery date.

What's not covered

  • You changed your mind or don't like the item once it arrives.
  • You ordered the wrong size or color.
  • Small differences in color, print placement, or size that are normal for printed-to-order garments.
  • Wear and tear, or damage from washing or use after delivery.
  • A package that couldn't be delivered because the shipping address entered at checkout was wrong or incomplete (see below).
  • A package the carrier marks as delivered that you can't find (see below).

How to make a claim

Email customerservice@tletss.com within 30 days of the delivery date and include:

  1. Your order number.
  2. A short description of the problem.
  3. Clear photos of the item and the problem. Include a photo of the size tag if the size is wrong, and a photo of the package or shipping label if it arrived damaged.

Please don't mail anything back unless we ask you to. We can't process returns sent without our approval. Once we've reviewed your claim, we'll send a free replacement or give you a refund. If we can't make a replacement (for example, the garment is no longer available), we'll refund you.

Refunds

Approved refunds go back to your original payment method within 10 business days of approval. For covered problems, we refund the price you paid for the affected items, plus any tax and shipping you paid for them. Your bank or card issuer may take a few extra days to post the refund. If you haven't seen it after 15 business days, email us and we'll follow up.

Canceling an order

Production starts soon after you order, so email us right away if you need to cancel or change something. If your order hasn't gone into production yet, we'll cancel it and give you a full refund. Once production has started, we can't cancel or change the order.

Wrong address, returned, or unclaimed packages

Please double-check your shipping address at checkout. If a package comes back because the address was wrong or incomplete, or because nobody picked it up, it goes back to the Printful facility it shipped from. We'll contact you when that happens. We can reship to a corrected address once the package is back, but you pay the reshipping cost. We don't give refunds in these cases. Returned packages are held for a limited time (usually about 30 days after we tell you they're back), so please reply quickly. After that, the item may not be available to reship.

Tracking says "delivered" but you don't have it

First, check around your home (porch, back door, mailbox), ask neighbors or your building's front desk, and contact the carrier with your tracking number. Then let us know and we'll help you follow up with the carrier. When the carrier confirms a package was delivered, we can't offer a free replacement or refund.

Colors and print placement

Colors on screens vary, and printed-to-order garments can differ slightly from the product images in color, print size, and placement. These small differences are normal and aren't treated as defects.

Your rights under the law

Nothing in this policy limits any rights you have under consumer protection laws that apply to you.

Questions

Email customerservice@tletss.com, or call (303) 481-6933. We're a small studio, and we're glad to help.